UpshotCS 2019

OUTCOMES FROM ALL ANGLES

What

A Unique One-Day Customer Success Event

When

November 6th 2019

Where

545 Kentucky Ave, Indianapolis, IN 46225

    supported by

    November 6, 2019

    INDIANAPOLIS

      The Speakers

      FEATURED INDUSTRY EXPERTS

      01

      Host

      Dave Duke

      Your Host 

      Customer Success Community,
       

      I am thrilled to host UpshotCS 2019. UpshotCS will create a new forum for discussing customer success from a variety of angles and perspectives. Business outcome delivery is critical in business today and sits at the heart of customer success. We can learn so much from leaders across different verticals and professions as we work hard to drive results. 
       

      This event has been created to inspire customer centric professionals and those who aspire to be, to think about the role of the business outcome as we work to achieve our potential, our team’s potential and our customer’s potential.


      I hope you can join us for this unique one-day customer success event.

      Dave

      Founder, UpshotCS

       

      Paul Henderson

      Keynote

      Paul Henderson is an author, speaker and consultant on outcome-based customer success for technology vendors.

      Before founding Outcome Leaders, he led the Asia Pacific region of an enterprise software company. He had 200 staff across nine countries supporting 800 enterprise customers. In the last five years of his tenure, he and his team designed and ran an outcome-based customer program across the region.

      He’s written two books, both on outcomes. The Chief Capability Officer focuses on using internal outcomes to manage a business. The Outcome Generation focuses on enabling business outcomes for customers. The second book draws on his five years’ experience running an outcome-based program followed by one and a half years’ research.

      Today, Paul helps technology vendors create passionate customers by enabling the customers’ business outcomes.  

      02

      Keynote

      Featured Speakers

      03

      Jen Oleksiw

      Chief Consumer Officer 

      Eli Lilly & Company

      Joel Schaafsma

      GM, Research

      SAMA

      Scott McCorkle

      CEO

      MetaCX

      Featured Speakers

      Katie Smith

      Katie Smith

      Founder & CEO

      Careerable

      Founder & CEO

      Careerable

      Kyle Lacy

      VP, Marketing

      Lessonly

      Leigh Hirnisey

      Manager, Customer Success

      Cornerstone on Demand

      Stefani Quarles

      Director, Customer Success

      Microsoft

      Ali Cudby

      Author & Entrepreneur 

      Keep Your Customers

      Ross Fulton

      CEO

      Valuize Consulting

      Jessica Gendron 

      President

      The Center for Leadership Excellence

      Jen Dole

      Sr. Client Success Manager

      Cornerstone on Demand

       

      The Venue

      Industry

      545 Kentucky Ave
      Indianapolis, IN 46225

       
      UPShotCS-08.png